These general rental terms and conditions (GTC) govern the rental of mobile phones and WiFi routers provided by Rent a Phone, located in Marrakech. By renting a device, you unreservedly accept these terms:

Services Offered

• Pre-configured phone with unlimited data plan and unlimited calls.
• Portable WiFi router with unlimited data.
• Flexible delivery and return service.

Pricing and Payment

Prices are in euros (€) and include applicable taxes. They are confirmed at the time of booking.

Rent a Phone reserves the right to modify prices, but the rates applied are those in effect at the time of confirmed booking.

Payment is made in advance via a secure credit card transaction.

Booking

The customer must provide:

• Full name
• Email address
• Phone number
• Delivery/return date and location

A confirmation email is sent after booking.

Required Documents

A valid ID (national ID card for Moroccans or passport for foreigners) is required.

Digital or photocopied documents are not accepted.

Rental Conditions

• Minimum duration: 2 days.
• Minimum age: 18 years old.
• The renter must reside in Morocco during the rental period.
• Out-of-plan charges will be billed separately.
• Security deposit required, refunded upon return in good condition.

Prices and payment

Prices are displayed in euros (€) for reference purposes and include applicable taxes. The final amount charged in Moroccan dirhams (MAD) may vary depending on the exchange rate at the time of payment.

Rent a Phone reserves the right to adjust its rates, but the price applied is the one confirmed at the time of booking. Payment is made in advance by credit card through a secure process.

All payments are processed via the secure Payzone platform.

Delivery & Return

The device is delivered to the agreed location. The return must comply with the scheduled deadline; otherwise, extra fees apply. Late return fees:

• €10.5 per day for a phone
• €7.5 per day for a router

In case of damage or loss, the cost of replacement or repair will be charged.

All accessories (charger, cable) must be returned with the device.

Usage & Responsibility

The renter agrees to responsible and lawful use.

Any damage, loss, or theft is at the renter’s expense.

The equipment remains the property of Rent a Phone and cannot be resold, loaned, or modified.

Additional Options

• Breakage/Theft insurance available at an extra daily charge.
• 24/7 technical support in case of issues.

Cancellation & Refund Policy

No cancellations are accepted.

No refunds will be issued, whether the cancellation request is made before or after the booking.

Data Protection

Information collected is processed in accordance with Rent a Phone’s privacy policy.

Modification of Terms & Conditions

Rent a Phone reserves the right to modify the GTC at any time. Changes take effect upon publication on the website or customer notification.

Applicable Law & Disputes

These GTC are governed by Moroccan law.

In case of a dispute, an amicable solution will be sought before legal proceedings in Marrakech courts.

Contact

Email : contact@rentaphone.ma

Phone : +212 623 112 518

Address : Immeuble Zénith Business Center, Rue Mouslim, Marrakech